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Trading platform FAQ

Referred to MT4 only.

This usually happens if the trader sends a request to the server and is trying to send one more trading request while the first order is still in process. To resolve this problem, simply restart your MetaTrader4 terminal by closing it and launching again.

Send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. from the email address that is associated with your account, mentioning your MT4 login and request a new MT4 password. A new password will be sent to you at a later stage. Please keep in mind to reset that password for security purposes.

This can happen in cases where there have been multiple mouse clicks. Please restart the platform and this should solve the issue.

Please make sure that you are using the correct password on the platform and check the server that you trying to log into.

To change your MT4 password, please log into your MT4 Platform, click on "Tools", then "Options", Click on "Change" next to the password Tab. Please enter your current password and enter a new one, then click OK. You can also change the password of your MT4 account by logging in the Clients Portal and choosing change passwords from My Account

Please uninstall the platform, by going to "Start" on your PC, then "Computer", and go to "C: drive". Please select "Program Files", and delete the file "ArgusFXMetaTrader 4" to ensure a full uninstallation. Please then reinstall the platform.

To change Password on your Android/iPhone please click on the "Settings" tab, then click on "Accounts". On the bottom right corner you will see a Key icon, please click on it. You will then get a pop up window to change your password.

 

Risk Warning: Our products are traded on margin and carry a high level of risk and it is possible to lose all your capital. These products may not be suitable for everyone and you should ensure that you understand the risks involved.

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Aenaon Markets is STP multi-product & multi-terminal trading platform solution powered by ArgusFX which is a registered trading name of Argus Stockbrokers Ltd. Aenaon Markets is a registered trademark of Aenaon Markets Ltd, Athens, Greece.

Aenaon Markets is a MIB partner of Argus Stockbrokers Ltd which is authorized and regulated by the Cyprus Securities and Exchange Commission (CySEC) under CIF License Number 010/03.

Risk Warning: Forex and CFDs are leveraged products and involve a high level of risk. It is possible to lose all your capital. These products may not be suitable for everyone and you should ensure that you understand the risks involved. Seek independent advice if necessary.

ArgusFX does not offer its services to residents of certain jurisdictions such as USA, Iran, Cuba, Sudan, Syria and North Korea

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Client Funding Department
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