The company uses a Negative Balance Protection risk mechanism so that these insistences are avoided
The trading hours are 24 hours per day, starting at 00:00 Monday and closing at 24:00 Friday server time. Server time is GMT + 2 (GMT + 3 applies during daylight saving/summer time).
The charts show the Bid price by default. A Buy position is opened with the Ask price and closed with the Bid price. You have to add the spread on the Bid price to find the Ask price. Therefore the difference in price is due to the spread.
Your order will be Stop-Out, when the margin level (Equity/Used Margin) of your trading account goes below 30%. This will trigger a stop-out and your positions will start closing starting from the most unprofitable.
This can happen when you have given your trading platform an additional instruction before it has completed an earlier task. This can happen in cases where there have been multiple mouse clicks or a hyperactive Expert Advisor.
Our platform supports such functionalities. You should be aware, however, that trading operations using additional functions on your client terminal such as Trailing Stop or Expert Advisor are executed completely under your responsibility, as they depend directly on your client trading terminal.
You should note that the take profit for a long position is placed above the prevailing market price. As a result, if you place a take profit after you open a position when it is already in a loss, the take profit will act as a stop loss and your position will be closed with a loss (i.e. take profit is placed below the opening price in this case but above the prevailing market price).
Your pending order will be deleted from the system if the free margin (Equity – Used Margin) is not enough to cover the margin required for opening the specific order.
The balance illustrates your closed positions' Profit/Loss while the Equity is the real time calculation of Profit/Loss i.e. taking into account both open and closed positions.
If you placed an instant order and you decided to click "cancel" it may not always be possible to cancel the request if the request has already been transmitted to a market maker. You should consider that your platform will also give you a warning: "Closing of this window will not guarantee the order cancelling". This is because your order is already sent to a market maker.
Ensure that you have logged in using the trader password and not investor password
Ensure that you are entering the correct minimum volume.
Please note that for VIP accounts, the minimum trading volume is 0.1 lots. If you wish to trade micros, then you need to transfer funds to another account that will have a balance of under 20,000 USD.
Please note that futures have expiration dates and trades cannot be opened after their Last Trading Date. Simply select the next contract in line for the particular future.
Please note that positions in futures contracts that had not been closed till the Last Trading Date will be automatically closed at their last quoted price.
Ensure you are trading the correct currency pair symbol. Ensure you are not trading an expired futures contract, and that you are trading within the trading hours of the particular symbol.
Please note that Sell positions are closed with the Ask (Buy) price. The price the chart is showing is the Bid (Sell) price, which is lower than the Ask price. You need to add the spread to the price you see in the chart in order to get the Ask price.
Please note that we are using fractional pips pricing in order for the client to benefit from rounding. Instead of 4 decimal places, we use 5 and therefore the 10 pips you see are actually 1.0 pip.
On Wednesdays, the charge that applies is triple the regular swap. This is made in order to take the weekend into account.
Please go to "Trading", select "Futures", and then click on the "Futures Calendar".
Please check the password is correct and that you are connected to the correct server.
No we do not have an execution desk as we are pure STP broker.If clients have a problem with their platforms, they can contact our supportdesk to open/close/modify their trades. However, please note that we do not trade and that the supportdesk is there to make sure that all the prices from our liquidity providers are correct and are added into the system.
Please note that Buy Limit orders are opened with the Ask (Buy) price. The price the chart is showing is the Bid (Sell) price, which is lower than the Ask price. You need to add the spread to the price you see in the chart in order to get the Ask price.